Contact information
Last updated: 02/10/2026
At Lion’s Head Coffee, we value clear communication and are always happy to help. This Contact Policy explains how and when you can reach us, and what to expect when you do.
How to Contact Us
For questions regarding orders, subscriptions, shipping, or general inquiries, please contact us using one of the methods below:
Email: info@lionsheadcoffee.com
Contact Form: Contact – Lion's Head Coffee
Response Time
We aim to respond to all inquiries within 1–2 business days, excluding weekends and holidays.
During peak seasons or promotions, response times may be slightly longer, but we will always do our best to get back to you as quickly as possible.
Order & Account Inquiries
When contacting us about an order or subscription, please include:
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Your full name
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Order number (if applicable)
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The email address used at checkout
Providing this information helps us assist you more efficiently.
Customer Support Hours
Our support team is available Monday–Friday, during normal business hours, excluding major holidays.
Messages received outside of these hours will be addressed on the next business day.
Inappropriate or Abusive Communication
We are committed to maintaining a respectful and positive environment. Abusive, threatening, or inappropriate messages may not receive a response.
Additional Support
For faster assistance, many common questions can be answered by reviewing our Shipping Policy, Refund Policy, or Subscription Policies found on our website.
Thank You
Thank you for supporting Lion’s Head Coffee. We appreciate you being part of our mission.
Bold Coffee. Bold Faith.