Refund policy
Lion’s Head Coffee Satisfaction Guarantee
At Lion’s Head Coffee, we want you to love every cup.
Our coffee is fresh roasted in small batches to bring out smooth, bold flavors without the overly bitter or burnt taste found in many commercial coffees. Because of this, our flavor profiles may be different from coffees you’ve had before.
If our coffee isn’t the right fit for your taste, please reach out to us. We’ll do our best to make it right. Depending on the situation, this may include a replacement coffee, store credit, partial refund, or another solution we feel is appropriate.
Because taste is subjective, our Satisfaction Guarantee is not an unconditional or unlimited money-back guarantee. We reserve the right to determine the appropriate resolution based on the circumstances of each request.
For larger, bulk, wholesale, or multiple-quantity orders, refunds are not automatically issued in full simply because the customer does not prefer the taste of the product.
If you received the wrong product, your order arrived damaged, or there is a quality issue with the coffee, please contact us and we will work quickly to resolve the issue.
Our goal is simple: we want you drinking coffee you love—and we’ll always do our best to help get you there.
— Lion’s Head Coffee
Damages or Issues
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
At this time, we do not offer exchanges.
Questions or Refund Requests
If you have any questions or concerns about your order, please contact us at:
Our goal is simple: serve great coffee and take great care of our customers.
